Terms of Use

1. Agreement and provider

These Terms of Use (“Terms”) form a binding agreement between Arya Pooladi AB, Swedish organization number 559444-0561, Marmorvägen 5B, 752 44 Uppsala, Sweden (“Pyroplane”, “we”, “us”, or “our”), and the organization identified in an order, checkout, workspace, or account (“Customer”).

If you access Pyroplane for a Customer, you are an “Authorized User”. You confirm that you have authority to accept these Terms for the Customer or that the Customer has already accepted them. “Service” means the Pyroplane websites, application, AI features, support, and related services we provide.

By creating an account, accepting an order, starting a trial, or accessing the Service, Customer agrees to these Terms. If there is a signed order form or other written agreement for the Service (“Order Form”), it forms part of the agreement.

2. Business use and eligibility

The Service is offered only for business and professional use, not for consumers or personal household use. Each Authorized User must be at least 18 years old and legally able to enter into a contract. Customer is responsible for ensuring that its Authorized Users comply with the agreement.

3. Accounts, workspaces, and the Service

Accounts

Authorized Users must provide accurate information, keep credentials confidential, use individual accounts, and promptly report suspected unauthorized access. Customer is responsible for activity under its accounts except to the extent caused by our breach.

Workspace administration

Customer appoints owners and administrators who may invite or remove users, assign roles, manage content, control billing, and delete or restore a workspace. Customer is responsible for its administrators’ choices.

Service access

Subject to the agreement and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable right during the subscription term for Authorized Users to access and use the Service for Customer’s internal business purposes.

Changes

We may improve, modify, or discontinue features. We will not materially reduce the core paid functionality during a current subscription term without reasonable notice, unless needed for security, law, third-party dependencies, or to prevent harm.

Availability

We work to keep the Service available but do not promise uninterrupted operation. Maintenance, incidents, internet conditions, and third-party services may affect availability. Any service level commitment applies only if stated in an Order Form.

4. Customer Content

“Customer Content” means information and material that Customer or its Authorized Users submit to or create in the Service, including plans, posts, drafts, ideas, events, comments, approvals, files, brand material, prompts, samples, and AI output saved to the workspace.

As between the parties, Customer retains all rights in Customer Content. Customer grants Arya Pooladi AB and its subprocessors a worldwide, non-exclusive right to host, copy, transmit, display, modify, and otherwise process Customer Content only as needed to provide, secure, support, and improve the Service; comply with Customer instructions; and meet legal obligations. This right lasts only for as long as needed for those purposes.

Customer represents that it has all rights, permissions, notices, and lawful bases needed for Customer Content and for our processing under the agreement. Customer decides what to place in the Service and is responsible for its accuracy, legality, and use.

5. AI features

Pyroplane offers optional AI features, including style analysis, draft generation, and hashtag suggestions. When an Authorized User invokes a feature, relevant inputs are sent to our AI provider to generate output.

• Customer retains its rights in inputs and, as between the parties and to the extent permitted by law, owns the output created for Customer.
• AI output is probabilistic. It may be inaccurate, incomplete, non-unique, outdated, or unsuitable. Similar output may be generated for other customers.
• Customer must review and approve output before relying on, publishing, or distributing it. Customer remains responsible for citations, claims, permissions, substantiation, and compliance.
• Customer must not use AI output as the sole basis for a clinical, diagnostic, treatment, safety, regulatory, employment, credit, insurance, or other high-impact decision about a person.
• Customer must not submit material to an AI feature unless it has the right and lawful basis to do so.

6. Life-sciences and regulated communications

Pyroplane is a marketing planning, content, and collaboration workspace. It is not a medical device, electronic health record, clinical-trial system, pharmacovigilance system, quality-management system, regulatory submission system, or clinical decision-support tool. It does not provide medical, scientific, legal, or regulatory advice.

Customer is solely responsible for its scientific and promotional claims, fair balance, references, approvals, adverse-event and product-complaint processes, transparency obligations, intellectual-property clearance, and compliance with applicable medicines, devices, advertising, privacy, industry-code, and publication rules.

Unless the parties expressly agree otherwise in writing, Customer must not use the Service to store or process patient records, protected health information, genetic or biometric data, clinical-trial subject data, or other special-category personal data. Pyroplane is not offered as HIPAA-compliant or validated for GxP-regulated records unless an Order Form expressly says so.

7. Third-party services and publication channels

The Service relies on third-party providers and may link to or be used alongside websites, social networks, publication systems, storage, or other services not controlled by us. Third-party terms and privacy notices apply to those services.

Customer is responsible for external accounts, permissions, and actions it directs. Pyroplane is not responsible for third-party changes, outages, removals, moderation decisions, or use of content after it leaves the Service. A schedule, approval state, or live link in Pyroplane does not by itself guarantee publication by an external channel.

8. Trials, fees, and subscriptions

Trials and previews

A trial or preview may have limited features, capacity, or duration and may end or become read-only when the stated period expires. We may refuse or end a trial where reasonably necessary to prevent abuse.

Fees

Customer will pay the fees and taxes stated at checkout or in an Order Form. Unless stated otherwise, fees are charged in advance and are non-cancellable and non-refundable except as expressly required by law or the agreement.

Renewal

A subscription renews for successive periods matching the current billing interval unless Customer cancels before renewal or the Order Form says otherwise. Current pricing and renewal information will be shown in the billing flow or Order Form.

Payment provider

Stripe processes payments and may require Customer to accept its terms. Customer authorizes us and Stripe to charge the chosen payment method for fees, taxes, and renewals.

Cancellation

An authorized workspace owner may cancel through the billing portal or by contacting us. Cancellation takes effect at the end of the paid period unless otherwise stated. Customer remains responsible for amounts already due.

Late payment

If an undisputed amount is overdue, we may charge lawful interest, recover reasonable collection costs, and suspend paid functionality after reasonable notice.

9. Acceptable use

Customer and Authorized Users must not:

• use the Service or Customer Content unlawfully, deceptively, or in a way that infringes another person’s rights;
• upload malware, attempt unauthorized access, disrupt the Service, probe or scan systems without written permission, or bypass security, rate, usage, or access controls;
• share accounts, impersonate another person, misrepresent authority, or use the Service to send spam, harassment, threats, or unlawful discrimination;
• reverse engineer, decompile, copy, scrape, resell, sublicense, or use the Service to build or train a competing product, except where a restriction is prohibited by law;
• use the Service for emergency response, clinical care, safety-critical control, or another activity where an error or outage could reasonably cause death, physical injury, or severe harm;
• submit patient, clinical-trial subject, or special-category personal data contrary to section 6; or
• remove proprietary notices or help another person do anything prohibited by the agreement.

We may investigate suspected violations and may remove or restrict content where reasonably necessary to protect the Service, comply with law, or enforce these Terms.

10. Security and privacy

We maintain technical and organizational measures designed to protect the Service and Customer Content. Customer must use available roles and permissions appropriately, manage Authorized Users, maintain endpoint and account security, and notify us promptly of suspected compromise.

Our Privacy Policy describes how we handle personal data when we act as controller. When we process personal data in Customer Content on Customer’s behalf, Customer is the controller and Arya Pooladi AB is the processor. A data processing agreement may be incorporated into an Order Form or made available on request. If a DPA conflicts with these Terms on processing personal data, the DPA controls for that subject.

11. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood as confidential, including Customer Content, product plans, security information, and commercial terms. It does not include information that the receiving party can show is public without breach, already lawfully known, independently developed, or lawfully received without confidentiality duties.

The receiving party will use Confidential Information only to perform or exercise rights under the agreement, protect it using reasonable care, and disclose it only to personnel, advisers, and providers who need it and are bound by confidentiality. A party may disclose information when legally required if it gives advance notice where lawful and reasonable assistance at the disclosing party’s cost.

12. Pyroplane ownership and feedback

Arya Pooladi AB and its licensors retain all rights in the Service, software, designs, documentation, models, methods, and improvements, excluding Customer Content. No rights are granted except those expressly stated in the agreement.

If Customer gives us ideas or feedback about the Service, it grants us a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or obligation. We will not identify Customer publicly as the source without permission.

13. Beta and free features

Features identified as beta, preview, experimental, early access, or free may be incomplete, change without notice, have additional limits, and be withdrawn at any time. They are provided “as is” without service levels, warranties, support commitments, or indemnity obligations, to the maximum extent permitted by law.

14. Term, suspension, and termination

The agreement starts when Customer first accepts these Terms or an Order Form and continues until all subscriptions and access end.

We may suspend access immediately where reasonably necessary to address a security risk, unlawful use, material acceptable-use violation, threat to the Service or another customer, or a binding legal request. Where practicable, we will limit the suspension, give notice, and work with Customer to restore access.

Either party may terminate for a material breach not cured within 30 days after written notice. We may terminate immediately for an incurable breach, insolvency, unlawful use, or repeated serious violations. Either party may also terminate as stated in an Order Form. Termination does not excuse payment obligations that accrued before termination.

15. Data after termination

Customer should download or copy needed Customer Content using available features before access ends. Subscription cancellation may leave a workspace read-only for a period, but does not guarantee indefinite storage. If an authorized owner deletes an account or team, Pyroplane provides a 30-day recovery window before permanent purge, subject to legal retention and technical backup cycles.

After termination, sections that by their nature should survive will survive, including payment, confidentiality, ownership, disclaimers, indemnity, limitations of liability, dispute, and general provisions.

16. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement. We warrant that the paid Service will perform in all material respects in accordance with its then-current documentation under normal use. Customer’s exclusive remedy for breach of that warranty is for us to use commercially reasonable efforts to correct the non-conformity; if we cannot, Customer may terminate the affected Service and receive a pro-rata refund of prepaid unused fees for the affected period.

Except for that express warranty and to the maximum extent permitted by law, the Service, AI output, public-source information, and beta or free features are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that content, AI output, public data, scientific information, publication timing, or external links are correct, complete, current, or suitable for Customer’s intended use.

17. Third-party claims

Customer will defend and indemnify Arya Pooladi AB and its personnel against a third-party claim, damage, and reasonable cost arising from Customer Content, Customer’s unlawful use of the Service, or Customer’s material breach of sections 4, 6, or 9.

For a paid subscription, Arya Pooladi AB will defend Customer against a third-party claim that Customer’s authorized use of the Service infringes a patent, copyright, or trademark, and will pay finally awarded damages or approved settlements. We have no obligation for claims caused by Customer Content, third-party services, modifications we did not make, combinations not supplied by us, continued use after notice, or use contrary to the agreement. We may modify or replace the affected Service or terminate it and refund prepaid unused fees. This paragraph states Customer’s exclusive remedy for such infringement claims.

The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party’s cost, and allow it to control the defense and settlement. A settlement may not admit fault or impose a non-monetary obligation on the indemnified party without consent, not to be unreasonably withheld.

18. Limitation of liability

To the maximum extent permitted by law, neither party is liable under the agreement for loss of profit, revenue, goodwill, or anticipated savings; business interruption; loss or corruption of data; or indirect, incidental, special, exemplary, or consequential damage, even if advised that it was possible.

Except for excluded claims below, each party’s total aggregate liability arising out of or relating to the agreement will not exceed the fees paid or payable by Customer for the Service during the 12 months immediately before the event giving rise to liability. If Customer only used a free Service, Arya Pooladi AB’s total aggregate liability will not exceed SEK 10,000.

The exclusions and cap do not apply to payment obligations; fraud, wilful misconduct, or gross negligence; death or personal injury caused by negligence; breach of confidentiality; a party’s indemnity obligations; infringement or misappropriation of the other party’s intellectual-property rights; or liability that cannot lawfully be excluded or limited.

19. Changes to these Terms

We may update these Terms to reflect changes in the Service, providers, risk, or law. We will post the revised Terms and update the date above. For a material change that adversely affects a current paid subscription, we will give reasonable advance notice. Unless required sooner by law or security, the change takes effect on renewal or 30 days after notice, whichever is later. Continued use after the effective date constitutes acceptance. If Customer objects to a material adverse change, it may stop using the affected Service and notify us before the change takes effect.

20. General terms

Order of precedence

A DPA controls for personal-data processing. An Order Form controls for its specific commercial terms. These Terms control in other respects.

Notices

Legal notices to Arya Pooladi AB must be sent to support@pyroplane.com and the postal address below. We may notify Customer through the Service or the email address associated with the workspace or Order Form.

Assignment

Neither party may assign the agreement without the other party’s written consent, except to an affiliate or in connection with a merger, reorganization, financing, or sale of substantially all relevant assets, provided the assignee assumes the agreement. An assignment to a direct competitor of the other party requires consent.

Subcontractors

We may use affiliates and subcontractors to provide the Service and remain responsible for their performance to the extent required by the agreement.

Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding Customer’s obligation to pay amounts already due.

Entire agreement

The agreement is the complete understanding about the Service and replaces earlier proposals or discussions on the same subject. Purchase-order terms do not apply unless expressly accepted in writing.

Severability and waiver

If a provision is unenforceable, it will be adjusted only as needed and the rest remains effective. A delay in enforcing a right is not a waiver.

Independent parties

The parties are independent contractors. The agreement creates no partnership, employment, fiduciary, franchise, or agency relationship.

21. Governing law and disputes

The agreement is governed by Swedish law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties will first try in good faith to resolve a dispute through business discussions. If it is not resolved, the courts of Sweden have exclusive jurisdiction, with Uppsala District Court (Uppsala tingsrätt) as the court of first instance.

22. Contact